1) What credit cards do you accept?

2) When is my credit card charged?

3) How do you ship?

4) Can I have my order shipped overnight or two day?

5) What is your return policy?

6) How do I return an item I purchased?

7) What are your store hours for customer service?

8) Will I be charged sales tax?

9) Do you ship your items outside the continental United States?

10) How do I cancel an order I just placed online?

11) Is my credit card information and email address safe?

1) What methods of payment do you accept for online purchases?
We accept Visa, MasterCard and Discover credit cards.

2) When is my credit card charged?
At the time your order is placed, your credit card will be authorized for the total purchase price of your order. When your merchandise is packaged for shipping, your credit card will be charged for the amount of your purchase.

3) How do you ship?
We ship our orders via UPS Ground. Please allow 24-48 hours for processing of your order and 7-10 business days for shipping. If an item is temporarily out of stock, we will notify you promptly. Please note that we require a street address or rural route number to deliver your order via UPS Ground. If we receive a PO Box number, we cannot ship your order.

Some of our orders will be shipped directly to you from the manufacturer. We will email you the day your order ships.

Normal ground shipping charges are based on the total dollar amount of your order (not including sales tax in California):

	0.00 - 24.99	$ 5.00
	25.00 - 99.99	$10.00
	100.00 - 249.99	$20.00
	250.00 - 999.99	$30.00
	1000.00 +	$40.00
	* see number 9

4) Can I have my order shipped overnight or two day?
Overnight and 2nd Day Air packages are shipped via UPS at an additional cost based on weight and value.

	Overnight	additional $30.00
	2nd Day Air UPS	additional $20.00

5) What is your return policy?
We accept unused merchandise returned in original packaging for exchange or credit card refund. All returns must be pre-approved. To obtain a return authorization number, please email us at: info@scandiadownbayarea.com or call us at 1-925-820-4946. All returns must be postmarked within 7 business days of the receipt of the purchase. Shipping and handling charges are not refundable. Custom sizes or products and sale items are not returnable.

6) How do I return an item I purchased?
Once you receive a pre-approved return authorization, your order needs to be shipped to: Scandia Down, 156 Sunset Drive, San Ramon, CA 94583. You may ship the order via USPS, Fed Ex Ground, DHL or UPS. We suggest you insure your package for the full value of your order. Please email us that you are shipping your package back, we will watch for it and notify you by email once we receive it.

7) What are your hours for customer service?
You can call Customer Service at 925-820-4946 Monday through Friday from 10:00 am to 6:00 pm PST. Or, you may call one of the stores Monday through Friday 10:00 a.m. to 5:00 p.m. PST.

8) Will I be charged sales tax?
Sales tax of 8.25% will be added to all orders shipped to an address in the state of California.

9) Do you ship your items outside the continental United States?
We ship to Hawaii and Alaska via UPS and your shipping charges will be adjusted for the actual cost of shipping your package.

10) How do I cancel an order I just placed online?
Please call customer service during working hours to cancel your order. If you need to cancel an order after business hours, please leave a voicemail at 1-925-820-4946 or email us at info@scandiadownbayarea.com and put “cancel order please” in the subject line.

11) Is my credit card information and email address secure?
We neither sell nor share your information with outside companies or third parties.

Protecting your information is our highest priority. We use COMODO to complete our secure online credit card transactions. If you are uncomfortable making your purchase online, you may call us at 1-925-820-4946 or one of the stores during store hours and we will take your order over the phone.